Terms & Conditions

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📄 Terms & Conditions – Whirl & Wash Laundry

Effective Date: 23/03/2026

Whirl & Wash Laundry (“Company”, “we”, “our”, “us”) operates as a partnership firm under the laws of India. By availing our services, you (“Customer”) agree to the following Terms & Conditions.

1. Definitions

  • “Company” refers to Whirl & Wash Laundry

  • “Customer” refers to any individual or entity using our services

  • “Articles” include garments, fabrics, shoes, bags, household items, or any item submitted for service

2. Service Scope

We provide laundry, dry cleaning, ironing, home care, and related services on a best-effort basis using standard industry practices.

  • Service results may vary depending on fabric type and condition

  • Stain removal is not guaranteed

  • Some services may be fulfilled via third-party partners

3. Inspection & Claims

  • Customers must inspect all articles at the time of delivery

  • Any complaint must be raised within 24 hours of delivery

  • Claims after this period shall not be entertained

4. Limited Service Warranty

  • A 2-day limited warranty is provided for service-related issues

  • Applicable only if the article has not been used after delivery

  • Claims beyond this period shall be rejected

5. Garment Care & Risk

We handle all items with reasonable care. However, we are not liable for:

  • Color bleeding, shrinkage, or fading

  • Fabric damage due to inherent defects

  • Normal wear and tear

  • Texture or finish changes due to cleaning process

6. Delicate & Special Care Items

  • Delicate or special-care items are accepted at customer’s risk

  • Customers must inform us of any special instructions in advance

7. Personal Belongings

  • The Company is not responsible for cash, jewelry, or valuables left in articles

8. Accessories & Embellishments

  • No liability for damage to buttons, zippers, sequins, embroidery, zari work, or decorative elements

9. Loss or Damage – Limitation of Liability

In case of proven loss or damage caused by the Company:

  • Compensation shall be limited to:
    5 times the service charge OR ₹3000 per order (whichever is lower)

  • Valid invoice/order proof is required

  • Compensation may be provided as refund or store credit at our discretion

10. Unclaimed Articles & Storage

  • Articles not collected within 15 days from delivery or notification may incur storage charges (up to 25% of invoice value)

  • Articles unclaimed after 30 days shall be considered abandoned

  • The Company reserves the right to dispose of such items without further liability

11. Order Cancellation & No-Show

  • Orders can be cancelled up to 2 hours before scheduled pickup

  • A no-show fee may be charged if the customer is unavailable

12. Payment Terms

  • Payment must be made in advance or at the time of delivery

  • Accepted methods: Cash, UPI, Cards, Wallets

  • Orders will not be released until full payment is received

13. Pickup & Delivery

  • Subject to availability and serviceable locations

  • Delays may occur due to traffic, weather, or operational issues

  • Such delays do not entitle the customer to compensation

14. Processing Time

  • Delivery timelines are indicative only

  • Delays shall not qualify for refunds or discounts

15. Right to Refuse Service

  • The Company reserves the right to refuse service for any article without assigning a reason

16. Restricted Items

Customers must not submit:

  • Hazardous or flammable substances

  • Items with attached valuables

17. Indemnity

The Customer agrees to indemnify and hold harmless the Company against claims arising from:

  • Misrepresentation of garment condition

  • Failure to disclose special care requirements

18. Force Majeure

The Company shall not be liable for delays or failures due to events beyond its control, including:

  • Natural disasters

  • Fire, theft, burglary

  • Strikes or labor issues

  • Government restrictions

  • Pandemics or transport disruptions

19. Privacy

20. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh.

21. Amendments

The Company reserves the right to modify these Terms at any time without prior notice. Continued use of services implies acceptance of updated terms.

📩 Contact

Whirl & Wash Laundry
📧 Email: whirlandwash@gmail.com
📞 Phone: +91-9205274219