📄 🔐 Privacy Policy – Whirl & Wash Laundry

Effective Date: 23/03/2026

Whirl & Wash Laundry (“Company”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services via website, mobile application, or physical outlet.

📥 1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name

• Phone number

• Email address

• Residential or pickup/delivery address

b) Order Information

• Type and quantity of garments/items

• Service preferences

• Pickup and delivery details

• Order history

c) Payment Information

• Payment details (UPI, card, wallet, etc.)

• Note: Payment data is processed through secure third-party payment gateways. We do not store your card or sensitive financial details on our servers.

d) Technical & Device Information

• IP address

• Device type

• Browser type

• App usage data and interaction logs

🧺 2. How We Use Your Information

We use your information for the following purposes:

• To process and manage orders

• To arrange pickup and delivery services

• To send confirmations, invoices, and service updates

• To provide customer support

• To improve service quality and user experience

• To send promotional offers (only with your consent)

🤝 3. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

• Delivery partners for order fulfillment

• Payment gateways for secure transaction processing

• IT and service providers for system maintenance and support

• Government authorities or law enforcement, if required under applicable laws

All third parties are obligated to maintain confidentiality and data security.

🔒 4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL (Secure Socket Layer) encryption

• Secure servers and restricted access

• Regular system monitoring and malware protection

• Employee confidentiality agreements

Despite our efforts, no system is completely secure. Users share information at their own risk.

📱 5. Your Rights & Choices

You have the right to:

• Access your personal data

• Request correction or updates

• Request deletion of your data (subject to legal obligations)

• Opt out of promotional communications

You can exercise these rights by contacting us at the details below.

🧾 6. Data Retention

We retain your information:

• As long as your account is active

• As required for legal, tax, or regulatory compliance

• For resolving disputes and enforcing agreements

🍪 7. Cookies & Tracking (If Website Applicable)

Our website/app may use cookies or similar technologies to:

• Enhance user experience

• Analyze usage patterns

• Improve services

You can manage cookie preferences through your browser settings.

⚖️ 8. Legal Compliance

We comply with applicable data protection laws in India, including:

• Information Technology Act, 2000

• Digital Personal Data Protection Act, 2023 (as applicable)

🔄 9. Updates to Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website/app. Continued use of services implies acceptance of the revised policy.

📩 10. Contact Us

For any questions, concerns, or requests regarding your data:

Whirl & Wash Laundry
📧 Email: whirlandwash@gmail.com
📞 Phone: +91-9205274219