🚚 Pickup & Delivery (Shipping) Policy – Whirl & Wash Laundry

At Whirl & Wash Laundry, we provide convenient doorstep pickup and delivery services to ensure a smooth and hassle-free experience for our customers.

📦 1. Pickup Schedule

• Pickup services are available based on selected time slots and serviceable locations

• Customers can schedule pickups via:

  • Website

  • Mobile application

  • Phone/WhatsApp

• Same-day or next-day pickup may be available depending on order timing and availability

🧺 2. Pickup Process

• Customers must ensure that:

  • Items are securely packed in bags

  • Special instructions (if any) are clearly communicated

• The Company is not responsible for:

  • Items not handed over at the time of pickup

  • Incorrect item count if not verified during pickup

⏱️ 3. Processing Time

• Standard processing time: 24–48 hours

• Express services: Same Day / 24 Hours (additional charges may apply)

Processing time may vary due to:

• Fabric type or special treatment requirements

• Order volume

• Operational or external factors

🚚 4. Delivery Schedule

• Delivery is scheduled based on available time slots

• Customers may choose preferred delivery timing (subject to availability)

• Delays, if any, will be communicated in advance

📬 5. Delivery Process

• Orders will be delivered to the registered address

• Customers must be available to receive the order

If the customer is unavailable:

• Re-delivery may be rescheduled

• Additional charges may apply

🌍 6. Service Areas (Shipping Zones)

• Pickup and delivery services are available only in serviceable areas

• Orders outside standard service areas may:

  • Be declined, OR

  • Attract additional delivery charges

📲 7. Order Tracking & Communication

• Customers will receive updates via:

  • SMS

  • Call

  • WhatsApp / App notifications

• For any queries, customers can contact our support team

⚠️ 8. Special Instructions

• Customers must inform us in advance about:

  • Delicate fabrics

  • High-value garments

  • Special care requirements

• While we take utmost care, results may vary depending on fabric condition

🧥 9. Delays & Liability

• Delivery timelines are indicative and not guaranteed

• Delays may occur due to:

  • Weather conditions

  • Traffic or logistical issues

  • High order volume

  • Force majeure events

• Such delays shall not qualify for compensation or refund

📅 10. Maximum Delivery Timeline

• While most orders are delivered within 24–48 hours,

• In exceptional cases, delivery may take up to 7 business days

🔄 11. Returns & Re-Delivery

• In case of service issues, customers must report within 24 hours of delivery

• Rewash or correction will be arranged as per our Cancellation & Refund Policy

🔄 12. Policy Updates

Whirl & Wash Laundry reserves the right to modify this policy at any time.
Updates will be communicated via website or app.

📩 Contact Us

Whirl & Wash Laundry
📧 Email: whirlandwash@gmail.com
📞 Phone: +91-9205274219